TERMS AND CONDITIONS

TERMS AND CONDITIONS OF YUTRA.EU ONLINE STORE

I. GENERAL INFORMATION

1. Scope of Terms and Conditions

These Terms and Conditions define the rules for providing services electronically and selling goods and services by Salag Sp. z o.o. through the Online Store available at: https://www.yutra.eu/.

These Terms and Conditions are addressed to both Consumers and non-Consumer Customers who use the Online Store to use services provided electronically and enter into Sales Agreements.

2. Definitions

a) Customer – a natural person, legal entity, or organizational unit without legal personality that uses services provided electronically or has entered or intends to enter into a Sales Agreement with Salag.

b) Consumer – a natural person entering into a legal transaction with Salag not directly related to their business or professional activity.

c) Terms and Conditions – these regulations governing the rules for providing services electronically and selling goods and services through the Online Store.

d) Online Store – store available at: https://www.yutra.eu/

e) Salag – Salag Sp. z o.o. with headquarters in Suwałki, ul. Szafirowa 5, 16-400 Suwałki, Poland, registered in the Register of Entrepreneurs of the National Court Register by the District Court in Białystok, XII Commercial Division under number 0000992485, NIP: 8441941084, REGON 790744763, share capital: 1,000,000 PLN.

f) Sales Agreement – agreement for the sale of goods or services concluded between Salag and the Customer through the Online Store.

3. Contact Information

Customers can contact Salag in the following ways:

1. via email: [email protected]
2. by phone: +48 50 215 0000
3. through the contact form at https://yutra.eu/contact

II. PAYMENT METHODS

1. The Online Store accepts the following payment methods:
   • Credit/debit cards (Visa, Mastercard)
   • Online bank transfers
   • Digital payment services
   • Other electronic payment methods available in specific EU countries
2. Payment processing is handled by secure payment providers in accordance with applicable regulations and security standards.

III. DELIVERY

1. The Online Store delivers products to all European Union member states.
2. Delivery costs vary by country and are defined individually for each destination country. The specific delivery cost will be displayed during the checkout process based on the delivery address.
3. Delivery times may vary depending on the destination country and chosen delivery method. Estimated delivery times will be provided during checkout.
4. Available delivery methods may include:
   • Standard courier delivery
   • Express courier delivery
   • Parcel locker delivery (where available)
   • Collection points (where available)
5. Each delivery method has specific pricing based on:
   • Destination country
   • Package weight and dimensions
   • Chosen delivery speed
   • Selected delivery service provider

IV. RETURNS AND COMPLAINTS

1. Customers from all EU countries have the right to withdraw from the contract within 14 days of receiving the goods, without giving any reason.
2. Return shipping costs for withdrawal from the contract are borne by the Customer.
3. Complaints regarding product quality or delivery should be submitted:
   • Via email to [email protected]
   • Through the complaint form on the website
   • In writing to the company address
4. Complaints will be processed within 14 days of receipt.

[Additional sections follow the original regulations structure but are adapted for EU-wide commerce and international shipping...]

V. PERSONAL DATA PROTECTION

Personal data processing is carried out in accordance with the General Data Protection Regulation (GDPR) and other applicable EU privacy laws. Details are provided in the Privacy Policy.

VI. FINAL PROVISIONS

1. These Terms and Conditions are effective from January 1, 2024.
2. All agreements are governed by Polish law and EU regulations regarding consumer protection and e-commerce.
3. In case of disputes, customers have the right to use the EU Online Dispute Resolution platform available at: https://ec.europa.eu/consumers/odr/
4. The original version of these Terms and Conditions is in English. Translations to other languages are provided for convenience only.
5. Salag reserves the right to modify these Terms and Conditions. Any changes will be communicated to registered customers via email and published on the website.