TERMS AND CONDITIONS OF YUTRA.EU ONLINE STORE

I. GENERAL INFORMATION

1. Scope of Terms and Conditions

These Terms and Conditions define the rules for providing services electronically and selling goods and services by Salag Sp. z o.o. through the Online Store available at: https://www.yutra.eu/.

These Terms and Conditions are addressed to both Consumers and non-Consumer Customers who use the Online Store to use services provided electronically and enter into Sales Agreements.

2. Definitions

a) Customer – a natural person, legal entity, or organizational unit without legal personality that uses services provided electronically or has entered or intends to enter into a Sales Agreement with Salag.

b) Consumer – a natural person entering into a legal transaction with Salag not directly related to their business or professional activity.

c) Business Customer with Consumer Rights – an entrepreneur who is a natural person entering into a contract directly related to their business activity, when the content of the contract indicates that it does not have a professional character for that person, resulting in particular from the subject of their business activity.

d) Terms and Conditions – these regulations governing the rules for providing services electronically and selling goods and services through the Online Store.

e) Online Store – store available at: https://www.yutra.eu/

f) Salag – Salag Sp. z o.o. with headquarters in Suwałki, ul. Szafirowa 5, 16-400 Suwałki, Poland, registered in the Register of Entrepreneurs of the National Court Register by the District Court in Białystok, XII Commercial Division under number 0000992485, NIP: 8441941084, REGON 790744763, share capital: 1,000,000 PLN.

g) Sales Agreement – agreement for the sale of goods or services concluded between Salag and the Customer through the Online Store.

3. Contact Information

Customers can contact Salag in the following ways:

• via email: [email protected]
• by phone: +48 50 215 0000
• through the contact form at https://yutra.eu/contact

II. PAYMENT METHODS

1. Available Payment Methods

The Online Store accepts the following payment methods:

• Credit/debit cards (Visa, Mastercard)
• Digital payment services (PayPal)
• Apple Pay and Google Pay
• Traditional Bank Transfer

2. Payment Processing

Payment processing is handled by secure payment providers in accordance with applicable regulations and security standards. The Customer will be redirected to the selected payment provider's secure page to complete the transaction.

3. Payment Confirmation

After successful payment, the Customer will receive payment confirmation via email. The order will be processed after payment verification.

4. Currency

All prices in the Online Store are listed in Euro (EUR). Payments are processed in Euro.

III. DELIVERY

1. Delivery Coverage

The Online Store delivers products to all European Union member states.

2. Delivery Costs

Delivery costs vary by country, package weight, dimensions, and chosen delivery method, as follows:

• For deliveries to neighboring EU countries (Germany, Slovakia, Lithuania): €6.00-€14.00
• For deliveries to other EU countries: €8.00-€28.00

The specific delivery cost will be calculated and displayed during the checkout process based on the delivery address, package weight, and selected delivery method.

3. Delivery Times

Estimated delivery times vary depending on the destination country and chosen delivery method:

• Poland: 1-3 business days
• Neighboring EU countries: 5-8 business days
• Other EU countries: 5-10 business days

4. Available Delivery Methods

Available delivery methods may include:

• Standard courier delivery
• Collection points (where available)

The availability of specific delivery methods depends on the destination country.

IV. RETURNS AND COMPLAINTS

1. Right of Withdrawal for Consumers and Business Customers with Consumer Rights

1.1 Withdrawal Period

Consumers and Business Customers with Consumer Rights have the right to withdraw from the contract within 14 days of receiving the goods, without giving any reason and without incurring any costs other than those specified in points 1.3 and 1.4 below.

1.2 Exercise of the Right of Withdrawal

To exercise the right of withdrawal, the Customer must inform Salag of their decision to withdraw from the contract by an unequivocal statement (e.g., a letter sent by post or email). The Customer may use the model withdrawal form available on the website, but it is not obligatory.

1.3 Return Shipping Costs

Return shipping costs for withdrawal from the contract are borne by the Customer.

1.4 Refund Terms

Salag will refund all payments received from the Customer, including the costs of delivery (with the exception of the supplementary costs resulting from the Customer's choice of a type of delivery other than the least expensive type of standard delivery offered by Salag), without undue delay and in any event not later than 14 days from the day on which Salag is informed about the Customer's decision to withdraw from the contract.

Salag will carry out such reimbursement using the same means of payment as the Customer used for the initial transaction, unless the Customer has expressly agreed otherwise.

Salag may withhold reimbursement until receipt of the goods back or until the Customer has supplied evidence of having sent back the goods, whichever is the earliest.

2. Complaints Procedure

2.1 Submission of Complaints

Complaints regarding product quality, delivery, or any other aspects of the service should be submitted:

• Via email to [email protected]
• Through the complaint form on the website
• In writing to the company address

2.2 Required Information

The complaint should include:

• Customer identification data
• Order number
• Description of the issue
• Requested solution (repair, replacement, price reduction, withdrawal from the contract)

2.3 Processing Time

Complaints will be processed within 14 days of receipt. If Salag does not respond to a complaint within this period, it shall be deemed accepted.

2.4 Consumer Rights

Consumers and Business Customers with Consumer Rights have legal rights regarding conformity of goods with the contract, which are not affected by these Terms and Conditions.

2.5 Warranty for Business Customers

For Business Customers not qualifying as Business Customers with Consumer Rights, the statutory warranty for defects is excluded.

V. PERSONAL DATA PROTECTION

1. General Information

Personal data processing is carried out in accordance with the General Data Protection Regulation (GDPR) and other applicable EU privacy laws. Details are provided in the Privacy Policy.

2. Data Controller

The controller of personal data is Salag Sp. z o.o. with headquarters in Suwałki, ul. Szafirowa 5, 16-400 Suwałki, Poland.

3. Profiling

The Online Store may use profiling of personal data for the following purposes:

• To personalize the shopping experience and recommend products that may be of interest to the Customer based on their browsing and purchase history
• To adjust marketing communications to the Customer's preferences
• To analyze Customer behavior on the website to improve its functionality and user experience
• To classify Customers into groups for marketing purposes and creating personalized offers

Profiling may influence the range of products presented to the Customer, discount offers, and marketing communications they receive. The Customer has the right to object to profiling at any time.

VI. FINAL PROVISIONS

1. Effective Date

These Terms and Conditions are effective from January 1, 2025.

2. Applicable Law

All agreements are governed by Polish law and EU regulations regarding consumer protection and e-commerce.

3. Dispute Resolution

In case of disputes, customers have the right to use the EU Online Dispute Resolution platform available at: https://ec.europa.eu/consumers/odr/

4. Language Versions

The original version of these Terms and Conditions is in English. Translations to other languages are provided for convenience only.

5. Modifications

Salag reserves the right to modify these Terms and Conditions. Any changes will be communicated to registered customers via email and published on the website.